I’m pleased with the quality of the pendant, but unfortunately the chain that came with the pendant was not the size I ordered (ordered 22’ and received 18’). I was told the correct chain would be shipped to me but it has now been over two weeks. I have been emailing the customer service email listed on the website, but now I’m not receiving any response back. I either need the correct order shipped to me, or I want a refund.
ALL NON-CUSTOM ORDERS:
ITEMS ARE PROCESSED WITHIN 24 HOURS AFTER PLACING AN ORDER AND SHIPPED NEXT BUSINESS DAY.
ONCE ITEMS ARE SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL. ALL ITEMS ARE SHIPPED VIA USPS PRIORITY MAIL.
CUSTOM JEWELRY ORDERS:
YOU WILL RECEIVE TRACKING INFO WITHIN 7 BUSINESS DAYS AFTER PLACING A CUSTOM ORDER. THIS IS DUE TO THE TIME IT TAKES TO PERSONALIZE YOUR CUSTOM ORDER JUST FOR YOU. ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL.
WE SHIP WORLDWIDE.
WE DO NOT SHIP ON SUNDAYS OR HOLIDAYS. ANY ORDERS PLACED DURING THESE DAYS WILL BE PROCESSED THE NEXT BUSINESS DAY.
