Policies & Procedures
Shipping & HandlingCustom Nameplate Orders:
YOU WILL RECEIVE TRACKING INFO WITHIN 7 BUSINESS DAYS AFTER PLACING AN ORDER. ORDERS ARE SHIPPED VIA USPS FIRST CLASS MAIL.All Other Orders:
Items are processed within 24-48 hours after placing an order.
All items are shipped via USPS First Class Mail. This usually takes about 3-5 business days. Once items are shipped, you will receive a tracking number via email within 24hrs.
We ship worldwide.
We do not ship on Sundays or holidays. Any orders placed during these days will be processed the next business day.
LOST or STOLEN PACKAGES
If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages.
Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
If you have a history of missing packages, we recommend you let us know that you want a signature required for delivery. That way, a person at your address must sign and collect your package eliminating the possibility of it being stolen.
If you decide to file a claim through Paypal or your bank, your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.
All sales are final; no refunds unless we were at fault.
For all items other than nameplates, You can make an exchange only if item is returned within 7 days of purchase. Must be in its original condition with tags attached.
WE ARE NOT RESPONSIBLE FOR YOUR PACKAGE IF THE TRACKING INFO STATES THAT IT WAS DELIVERED. PLEASE CONTACT YOUR LOCAL POSTAL SERVICE IF THIS ISSUE OCCURS.
For questions or concerns, please email firstname.lastname@example.org.
Or call us at 1-404-532-9613.
Customer Service Hours: Mon-Fri 8:00am-7:00pm EST; Sat-12:00pm-4:00pm EST